customer relations

United and American Airlines place price caps on some cities to help Southwest customers get home

New York CNN — Many Southwest customers have been desperately trying something – anything – that will get them back home. But some passengers have been horrified to find other airlines posting last-minute flights to their destinations that can cost thousands of dollars. United and American Airlines say they have a solution: The airlines will …

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Frontier Airlines no longer has a customer service phone line

New York CNN — Customers who need flight information or want to make changes to travel plans can no longer call Frontier Airlines and speak to an agent, the company confirmed to CNN Saturday. Starting last week, the ultra low-cost airline said it has transitioned to fully digital communications. Customers seeking help or information from …

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